Refund policy

Return & Refund Policy Last updated: July 2026

Our Commitment Acorn Nursery is a licensed Tennessee nursery committed to shipping healthy, high-quality iris rhizomes, daylilies, and other live plants. Because we ship living material, our return and refund policy reflects the unique nature of live plant sales.

Live Plant Guarantee We guarantee that all plants leave our facility in healthy, viable condition. However, live plants are perishable and subject to conditions beyond our control once they leave our facility, including extreme weather, transit delays, and post-delivery care.

Damaged or Non-Viable Arrivals If your plants arrive damaged or appear non-viable, please:

1. Photograph the plants and packaging immediately upon receipt.
2. Contact us within 5 business days of delivery at [your email].
3. Include your order number and photos.

We will review your claim and, at our discretion, offer a replacement, store credit, or refund for plants confirmed damaged or non-viable upon arrival.

What Is Not Covered

• Plants that fail to thrive due to improper planting, watering, soil, or climate incompatibility
• Damage caused by weather events after delivery
• Plants not reported within 5 business days of delivery
• Change-of-mind returns — live plants cannot be returned due to biosecurity regulations
• Carrier delays once the package has been accepted by UPS

Order Cancellations Orders may be cancelled for a full refund before packing/shipping. Once shipped, cancellations are not accepted. Contact us immediately at [your email] with your order number.

Refund Processing Approved refunds are issued to the original payment method within 5–10 business days. Store credits are issued immediately upon approval.